Summary: meryph Casino ("meryph," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the meryph platform at meryph.net ("Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.
Introduction
1.1 meryph operates the online casino platform accessible at meryph.net, offering Filipino players a wide range of gaming entertainment including live dealer games, slots, bingo, and fishing games. In the course of providing these services, meryph collects and processes certain personal data about its users.
1.2 This Privacy Policy applies to all personal data collected by meryph through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and use of the meryph website.
1.3 By registering an account on the meryph Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1.4 This Privacy Policy should be read together with meryph's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
Personal Data We Collect
2.1 meryph collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details, transaction history | Processing deposits and withdrawals in PHP |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud prevention, platform optimization |
| Usage Data | Pages visited, features used, click patterns, session duration | Analytics, platform improvement, personalization |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
2.2 meryph does not intentionally collect sensitive personal data (such as health information, religious beliefs, or political opinions) unless specifically required for responsible gaming purposes (e.g., self-exclusion requests) or as required by applicable law.
How We Collect Your Data
3.1 Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to surveys, or otherwise interact with the meryph Platform.
3.2 Automatically – through cookies, web beacons, and similar tracking technologies when you access and use the meryph Platform. This includes technical data such as your IP address, device identifiers, and browsing behavior on the Platform.
3.3 From third parties – including identity verification service providers, payment processors (such as GCash and PayMaya), fraud detection services, and analytics providers, where such data is necessary for the operation of the Platform or compliance with legal obligations.
Note on Third-Party Sources: When meryph receives data about you from third parties, we handle it with the same level of care and in accordance with the same standards as data collected directly from you. We only receive data from third parties where we have a legitimate basis to do so.
How We Use Your Personal Data
4.1 meryph uses your personal data for the following purposes:
- Account Management: To create, maintain, and manage your meryph account, including verifying your identity and age (21+) as required by Philippine gambling regulations.
- Service Delivery: To provide you with access to the meryph gaming platform, process your deposits and withdrawals in Philippine Peso (PHP), and deliver the services you have requested.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorized account access, and other illegal or prohibited activities.
- Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and responsible gaming regulations.
- Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming support to players who need it.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
- Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the meryph Platform.
- Marketing Communications: To send you promotional offers, bonuses, and news about meryph – but only where you have given your explicit consent to receive such communications.
4.2 meryph will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent or establishing another lawful basis for such processing.
Legal Basis for Processing
5.1 meryph processes your personal data on the following legal bases under the Data Privacy Act of 2012:
- Contractual Necessity: Processing is necessary to perform the contract between you and meryph (i.e., to provide the gaming services you have registered for).
- Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including AML, KYC, and responsible gaming requirements.
- Legitimate Interests: Processing is necessary for meryph's legitimate interests, such as fraud prevention, platform security, and improving our services, provided such interests are not overridden by your rights and interests.
- Consent: Where meryph relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Data Sharing & Disclosure
6.1 meryph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
- Payment Processors: GCash, PayMaya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
- Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist meryph in verifying the identity and age of players.
- Technology and Hosting Providers: Cloud hosting, data storage, and IT infrastructure providers who process data on meryph's behalf under strict data processing agreements.
- Game Software Providers: Licensed game developers and providers whose games are available on the meryph Platform, to the extent necessary for game operation and integrity.
- Analytics Providers: Service providers that help meryph analyze Platform usage and improve user experience, subject to appropriate data minimization and anonymization measures.
- Regulatory and Law Enforcement Authorities: Philippine government agencies, regulators, and law enforcement bodies where disclosure is required by law or necessary to protect the rights, property, or safety of meryph, its players, or the public.
6.2 All third-party service providers who process personal data on behalf of meryph are required to do so in accordance with meryph's instructions and in compliance with the Data Privacy Act of 2012 and applicable regulations.
No Cross-Border Transfers Without Safeguards: If meryph transfers your personal data outside the Philippines, we will ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
Data Retention
7.1 meryph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
7.2 As a general rule, meryph retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with Philippine AML regulations and other applicable legal requirements. Gaming history and responsible gaming records may be retained for longer periods where required by regulation.
7.3 Where personal data is no longer required, meryph will securely delete or anonymize it in accordance with its data retention and disposal procedures.
Data Security
8.1 meryph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the meryph Platform;
- Encryption of sensitive data at rest, including financial information and identity documents;
- Role-based access controls limiting access to personal data to authorized personnel only;
- Regular security assessments, penetration testing, and vulnerability scanning;
- Multi-factor authentication for administrative access to systems containing personal data;
- Incident response procedures for detecting, reporting, and responding to personal data breaches.
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, meryph will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations.
Your Role in Security: While meryph takes all reasonable steps to protect your data, you also play an important role. Please keep your meryph account credentials confidential, use a strong and unique password, and notify us immediately if you suspect any unauthorized access to your account.
Cookies & Tracking Technologies
9.1 meryph uses cookies and similar tracking technologies (such as web beacons and local storage) on the Platform. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and understand how you use the Platform.
9.2 meryph uses the following types of cookies:
- Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
- Functional Cookies: Remember your preferences (such as language settings) to provide a more personalized experience.
- Analytics Cookies: Help meryph understand how players use the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized where possible.
- Marketing Cookies: Used only with your consent to deliver relevant promotional content about meryph. You can opt out of marketing cookies at any time.
9.3 You can control non-essential cookies through your browser settings or through the cookie preference center available on the meryph Platform. Please note that disabling certain cookies may affect the functionality of the Platform.
Your Privacy Rights
10.1 Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by meryph:
- Right to be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
- Right of Access: The right to request a copy of the personal data meryph holds about you and information about how it is processed.
- Right to Rectification: The right to request correction of any inaccurate or incomplete personal data meryph holds about you.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to meryph's legal retention obligations.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
10.2 To exercise any of the above rights, please contact meryph's Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. meryph will respond to all valid requests within thirty (30) days, or such other period as may be required by applicable law.
Identity Verification: For the protection of all players, meryph may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to unauthorized persons.
Children's Privacy
11.1 The meryph Platform is strictly intended for persons aged twenty-one (21) years and above, in accordance with Philippine gambling regulations. meryph does not knowingly collect personal data from individuals under the age of 21.
11.2 If meryph becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete such data and close the relevant account. If you believe that meryph may have collected data from an underage individual, please contact us immediately using the details in Section 13.
Changes to This Privacy Policy
12.1 meryph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes, we will notify registered players by email or by posting a prominent notice on the meryph Platform, and we will update the "Last Updated" date at the top of this page.
12.2 We encourage you to review this Privacy Policy periodically to stay informed about how meryph protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us & Data Protection Officer
13.1 meryph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the meryph DPO.
13.2 You may reach the meryph Data Protection Officer at the following contact details (plain text – not clickable links):
📧 DPO Email: [email protected]
📧 General Support: [email protected]
meryph will acknowledge your request within five (5) business days and provide a full response within thirty (30) days of receipt.
13.3 If you are not satisfied with meryph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Contact details for the NPC are available on the official NPC website.